khelo24bet Privacy Policy

1. What Information We Collect

When you create an account or use the platform at khelo24bet, we may collect the following types of information:

a) Information You Provide Directly

• Full name, date of birth, and national identity card details (for age verification).
• Email address and mobile number.
• Login credentials (username and password, stored in encrypted form).
• Payment details for deposits and withdrawals (bKash, Nagad, Rocket, Upay, bank account).
• Any information provided when contacting our support team.

b) Automatically Collected Information

• IP address, device type, operating system, and browser information.
• Site usage logs — pages visited, duration, and click patterns.
• Session information collected through cookies and similar tracking technologies.
• Transaction history and records of gaming activity.

c) Information Received from Third Parties

• Transaction information confirmed by payment processors.
• Information received from identity verification service providers.
• Information from fraud prevention services.

2. Purpose of Information Use

We use the information we collect for the following purposes:

• Account Management: Completing the registration process, confirming age verification (21+), and keeping your account secure.
• Service Delivery: Processing deposits, withdrawals, and gaming activity.
• Customer Support: Providing support in Bengali through 24/7 live chat.
• Ensuring Security: Preventing fraud, money laundering, and illegal activity.
• Responsible Gaming: To identify problematic gambling patterns and provide necessary support.
• Legal Compliance: Complying with applicable laws and regulations.
• Improvement and Analytics: Improving platform quality and user experience.
• Communication: Keeping you informed about important updates, security alerts, and relevant offers.

3. Information Sharing and Disclosure

khelo24bet does not sell your personal information. However, limited information may be shared in the following circumstances:

a) Service Provider Partners

The minimum necessary information is shared with our trusted third parties for payment processing, identity verification, fraud prevention, and technical services. These partners operate under strict confidentiality agreements and may not use the information they receive for any other purpose.

b) Legal Obligations

Information may be disclosed to comply with court orders, lawful requests from government authorities, or applicable laws.

c) Security and Fraud Prevention

Information may be shared with relevant authorities to prevent fraudulent activity, money laundering, or other illegal activities.

4. Data Security Measures

khelo24bet uses industry-standard security practices to protect your information:

• SSL Encryption: All data transfers on our platform are protected by SSL/TLS encryption.
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
• Restricted Access: Only authorized staff may access your information for specific purposes.
• Firewall and Monitoring: Around-the-clock security monitoring is active to prevent cyberattacks.
• Secure Data Centers: Information is stored on industry-standard secure servers.
• Regular Security Audits: Regular security testing is conducted to identify system vulnerabilities.

Although we maintain the highest security measures, it is not possible to guarantee complete security over the internet. We therefore ask you to keep your password private and avoid logging in on unfamiliar devices.

5. Cookies and Tracking Technologies

khelo24bet uses cookies and similar technologies to improve the user experience. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences and language selection.
• Analytics Cookies: To collect site usage statistics — these do not identify you personally.

You can control or delete cookies through your browser settings. Please note that disabling certain cookies may limit some functionality of the platform.

6. Data Retention Period

We retain your information for as long as it is necessary:

• Information for active accounts is retained for as long as the account remains open.
• Transaction records are kept for a defined period after account closure in accordance with applicable legal obligations.
• Information required for fraud prevention may be retained for an extended period.
• Information relevant to legal disputes or investigations is kept for as long as necessary.

After the defined period, information is securely deleted or anonymized.

7. Your Rights

You have the following rights regarding your personal information:

a) Right of Access

You may request from us at any time to find out what information we hold about you.

b) Right of Rectification

If any information stored in your profile is incorrect or incomplete, you may request that it be corrected.

c) Right of Erasure

In certain circumstances you may request that your information be deleted, however some information may need to be retained due to legal obligations.

d) Right to Restrict Processing

You may object to the use of your information for specific purposes.

e) Right to Opt Out of Marketing Communications

You may stop promotional communications at any time. This will not affect essential service-related communications.

To exercise these rights, contact our support team via live chat or email. We will process your request within a reasonable time.

8. Protection of Minors

khelo24bet is for users aged 21 and over only. We do not knowingly collect any information from persons under the age of 21. Age is verified at registration, and if it is found that an underage person has opened an account, that account will be closed immediately and the associated information will be deleted.

If you learn that an underage person has registered on our platform, please notify our support team immediately.

9. Responsible Gaming and Data Use

We may analyze information about users' gaming activity for the purpose of responsible gaming support. Through this we can:

• Identify problematic gambling patterns.
• Advise users to set limits or take a break where necessary.
• Process self-exclusion requests.

To learn more about responsible gaming, please read our Responsible Gaming page.

10. International Data Transfer

Our servers may be located in various countries. Even if your information is transferred internationally, we ensure that:

• The laws of the recipient country provide adequate protection, or
• The protection of information is ensured through applicable contractual arrangements.

Data transfers are always conducted in accordance with the terms of this Privacy Policy.

11. Policy Changes

khelo24bet reserves the right to update this Privacy Policy at any time. In the case of significant changes, we will:

• Publish a notice on the main page of the platform.
• Registered users may be notified by email.
• The "Last Updated" date at the top of this page will be changed.

Continued use of the platform after a revised Policy is published will be considered your acceptance of the revised terms. We recommend that you review this page regularly.